UOB Call Center serves customer complaints and various services
The UOB call center is certainly very useful for its users. UOB itself is one of the banks that is quite old. Although in some areas most people don’t know it, the name UOB is already very popular in big cities. The company was first founded in 1956.
If he is counted from that year, August 31, even 65 years old. With such a long-term existence, there are many users themselves. The number of employees alone employs more than 3 thousand people. This means that developments are already visible in many ways. The banking world is indeed very complicated.
This complexity certainly ensures that various problems are often experienced by customers. This issue must be resolved as soon as possible. You as a customer will find it difficult because knowledge of the banking world itself is not easy to find. Therefore, contacting the UOB call center may be the best choice.
Contacting the UOB Bank Call Center is not difficult
Call centers can help in many ways. That’s because the CS handling the call center has undergone a long training. Long training has certainly matured his knowledge of call centers. As a result, every question and complaint from consumers is answered well.
Contacting the UOB call center itself is actually very easy. To contact him by phone, the customer must contact 14008. It was the official number of the UOB for customer service. The number is active for 24 hours. This allows you to contact him at any time.
But when you contact him, there is a rate that is paidper lyou. The rates themselves are uncertain. It depends on the provider used by the consumer. The more expensive the provider, the higher the costs that have to be incurred. To cut costs, it is the right decision to contact via a fixed line.
Contacting the UOB call center via fixed line is indeed much cheaper. That’s because the cost for a landline is determined each month, so customers don’t have to spend more. While it’s very convenient, cost is often a problem for consumers when calling the number.
Therefore, there is another option in the form of contacting the service via chat. To use the service, customers can contact the official email from UOB. The official e-mail itself can be found at the UOB address care@UOB.co.id. However, communication via e-mail is clearly different from communication via telephone.
When you contact the UOB call center via email , you should be patient while waiting for the provider to provide the answer. To make it easier, you should provide questions with the clearest possible chronology. This method makes it easier for providers to provide the best answers that customers need. The speed with which the answer comes will certainly benefit you.
Detailed customer complaint schedule
Customer complaints are the most important feature of the call center. When contacting, there are claims that can be made by customers so that the felt losses can be paid off. However, when you contact the call center, it does not mean that payment of the loss will be made immediately. There is a regulation that must first be approved.
As an example, let’s take the case when making a transfer of a certain amount. For example, you transfer money worth 100 million rupiah to colleagues. However, there is a message that the transfer failed. When checking the balance, it appears that the balance has been reduced according to this amount.
When this happens, you can of course contact the UOB call center. When customers contact the call center, they will first communicate with CS. In addition to listening to the given complaints, CS will also give some questions. If everything is complete, the complaint will be followed up.
In the process of follow-up of the complaint, CS will refer the case to the relevant field. The relevant field will investigate why the balance can be reduced when the delivery has not been made. In this way, it will be known what causes the reduction in the balance. As a rule, this happens due to an error in the system.
If the problem is indeed due to an error in the system, the UOB call center will apologize to the consumer while sending an explanation of the results of the investigation. Explanations about the results of this research can be sent through various media, ranging from email, phone to sms. In the message, UOB will indicate that it agrees with consumer complaints.
With the deal, the lost amount of 100 million is returned to consumers. After the money is returned, the customer can check the balance to make sure the money has actually arrived. Once you’ve come in, the claims process is complete and customers can perform activities as usual.
There are several conditions under which a complaint is rejected
When an error occurs as a result of the system, any complaints will be approved by UOB. The approval will also be given directly via an official message. But if the error occurs due to negligence on the part of the customer, the bank will reject the claim. This refusal is transmitted directly by the UOB call centre.
Of course, his refusal was not carried out informally. A clear reason will be given why the complaint was rejected. When experiencing this rejection, there are several options that customers can choose from. The first option certainly stops there because it is aware that mistakes have been made personally.
However, if you feel that you have done nothing wrong, the customer may file further complaints. for these types of problems, the call center will also give direction to making the next phase of the complaint. In the complaint, the consumer can refer it to two official institutions.
The first official institution was BI. Bank Indonesia receives complaints regarding the payment system. The payment system itself ranges from credit cards, ATMs to money transfers. When the problem is the loss of the balance of 100 million, as in the example above, a complaint is filed with BI.
In addition to BI, however, complaints can also be submitted to the OJK. OJK itself stands for financial services authority. OJK is an institution that handles consumer complaints. The complaints themselves range from current accounts, savings, to credit. You can also contact him for further complaints.
However, BI and OJK are the last phase of complaints. When the two have made a decision, UOB and the client must agree and accept it. From here, the matter will be resolved and there will be no more problems between the two. By contacting the call center, clear guidance is given.
Various issues can be solved by call centers
There are several issues that require consumers to contact the UOB call center. One of the problems has to do with debit cards. The most common problem that customers experience is in the form of swallowed debit cards. This can happen because it takes too long to insert the card or enters the PIN too often.
In addition, you can also contact the call center if you have any questions regarding the banking world. The question can also cover all aspects. By asking the call center, CS will provide a detailed explanation of the question. Of course, CS’s answer is much more satisfying than searching for the answer yourself on the Internet.
There is no need to hesitate when contacting CS for various purposes. Its existence does serve as a guide for customers. This makes it indeed the place where the difficulties are felt, a way out is sought through the call center. After all, contacting the UOB call center is very easy and the costs are not much.