Easy to Contact Telkomsel Call Center to Submit Complaints
As one of the subsidiaries managed by State-owned Enterprises, telkomsel’s call center is always provided by management. This company involved in telecommunications provides a company service information center that aims to respond to all customer complaints and inquiries.
In the midst of this coronavirus pandemic, the role of call centers as information centers of companies is very important. Many branch offices from Telkomsel were forced to close to prevent the spread of the corona virus in Indonesia.
In addition to providing call center services through interactive telephone connections, Telkomsel also provides a special email to handle complaints related to service products. In addition, there are also social media accounts managed by call center officials that answer all complaints and questions from users. So, now users can easily connect to telkomsel company’s call center.
Functions and Roles of Telkomsel Call Centres in Consumer Service
As a company involved in telecommunications networks, Telkomsel certainly provides a variety of savings packages for consumer needs. One of them is the phone package, sms package, and internet data quota package. However, there are still many consumers who do not know the meaning of Telkomsel’s services.
Soyou’d askif consumers contact the call center service to request an explanation of the package. But in addition, there are various functions and roles of call centers provided by Telkomsel. Among them are the following:
- Provide Product Information and Promos from the Company
The first, function and role of this Telkomsel call center is to notify regarding the product information provided by the company. As a company involved in telecommunications, Telkomsel always innovates in the provision of packages needed by consumers.
Therefore, the call center is trusted to explain all product information to customers. In addition, the role of the call center is also required by the company, especially for promotional campaigns maintained by the company.
- Providing Solutions to Problems Experienced by Customers
Second, this call center service is also functioned to notify customers regarding the handling of problems being experienced. Call centre services also have the right to deal with problems or obstacles facing consumers.
However, if the problem is reported in relation to technical or network restrictions. So, the call center will forward the report to the relevant section. You will only get a report card number from a Telkomsel call center.
- Register all Customer Complaints so they can be used as Evaluation Material
Third, each call centre official from Telkomsel is required to register all complaints, complaints, criticisms and suggestions submitted by customers. Because, from complaints and user input, this is the evaluation material related to products from Telkomsel.
If the customer doesn’t like the product package from Telkomsel, the company will change the package. In this way, all customer complaint records can determine whether the package provided by Telkomsel is in accordance with the wishes of the customer or not.
Comparison of Telkomsel Call Centers Compared to other Telecom Company Call Centers
The call center provided by Telkomsel is quite responsive compared to other competing companies. This is due to two factors. First, consumers never complain about the parcel services of the products managed by Telkomsel.
Secondly, call center services are provided for 24 hours with officers who are quite qualified. Therefore, all complaints experienced by consumers can be dealt with immediately. Tidak ak questions whether the call center from Telkomsel always provides the best for consumers.
In addition, Telkomsel provides various contact methods of call center services for consumers who want to complain about product problems. It is noted that there are 3 methods you can use to contact the information center services provided by Telkomsel.
You can contact the call center from Telkomsel via an interactive telephone connection, send direct messages via social media, or access the “My Telkomsel” application to complain about complaints related to products from Telkomsel.
Generally, all call center services provided by Telkomsel are active for a full 24 hours. So, your complaints can be heard by the company until you contact him. And there is no time limit to contact this Telkomsel call center service .
Differences in Call Center Services Provided by Telkomsel
As one of the “red plate” subsidiaries, Telkomsel certainly wants to be the best telecom company in Indonesia. The market segmentation that began to penetrate millennials has certainly been carefully calculated. Therefore, call center services are divided into 3 methods.
The first method is through an interactive telephone line. This service is often used by customers who need a direct solution of the problem. Because, connecting through this interactive phone is fast in its handling. However, sometimes the operator charges a fee to contact the call centre via a telephone line.
The second method is to submit complaints via short messages or direct messages on social media. Telkomsel’s call center via social media is often chosen by millennials. Because, millennials always use social media to socialize.
However, this method is considered slower in the treatment of problems. Because, call center services take more time to answer complaints or the questions you ask.
The third method is through the My Telkomsel application. By using the My Telkomsel service, you can submit complaints or complaints about Telkomsel product packages.
Because, in the application there is a live chat feature in order to respond to the officers’ replies to the complaints submitted will quickly be answered. In addition, you can buy a credit quota or data package directly from the My Telkomsel application. The complaint submission process will be answered directly by telkomsel call centre officials.
How to Contact The Call Center Service from Telkomsel
Contacting the call center service from Telkomsel is not difficult. It’s just that, you have to choose a method to contact the call center service. If you use the service via an interactive telephone line, then you can directly call the number 0807-1811-811.
You can contact the number for all Telkomsel customers. For HALO Card users, you can contact 133 (free of charge). And SimPATI and Kartu AS users, you can contact 188 (charged a toll fee if collected by a call center official) or 155 (toll-free).
For those of you who plan to contact the call center via social media, then you can use your personal account to submit a complaint. Please find a Telkomsel (Twitter) or Telkomsel account (Facebook and Instagram). Then, send a message via the direct message feature to telkomsel call center social media. Don’t forget, convey the complaints you have experienced.
And the latest method is through the My Telkomsel application. First, please download, install, and register an account first. Then, there is a “contact call center or CS” menu. And then, tell me the complaints you had. After that, the call center answers all complaints or questions asked.
As one of the state-managed subsidiaries, Telkomsel certainly provides a call center to serve customer complaints or questions. There are 3 methods so you can connect to call center services. So, please choose one way to contact Telkomsel’s call center to submit complaints or questions about the product.