JNE Call Center, Record Number and Service
When you send or receive goods using JNE, you can ask for more information about JNE call centers, but goods don’t come. JNE is one of the freight services which has so far been widely used as an option.
In fact, having affordable package prices to make timely deliveries are some of the reasons why JNU still has so many loyal customers despite having similar services in the market.
So far, JNU has become one of the leading delivery service options in Indonesia. Across Indonesia, JNU also has hundreds of offices in various cities. JNE is continuously expanding its network.
JNU services have also experienced growth since the company’s inception, with JNU not only providing delivery of goods in a normal period, but also has other delivery services ranging from express to services at cheaper rates. A JNE call centre at JNE is also ready to help you improve customer service.
JNE shipping service at a glance
JNU is the largest freight carrier, in fact it already has thousands of agents. Thousands of these agents are spread across Indonesia. Unlike other shipping services that have a minimum requirement for the weight of goods, JNE does not have a minimum limit on goods. Established in 1990, JNE started its operations with just 8 employees.
With the initial capital of JNU at $100 billion, the company initially carried out only import and export operations , for example export of goods , documents and customs imports. Deliveries are also made into the country from abroad.
A year after its establishment, JNU finally started expanding its roots internationally and joined the courier company association, eventually JNE focused on the domestic market and experienced very rapid growth. In 2002, the JNU bought a building as its headquarters.
The services offered by JNE are also on the rise, which is why the JNE call centres are also becoming more crowded, you are not only sending out regular REG packages. Various JNE-owned services like Express, SuperSpeed. Yes, OKE, JNE loyalty card, money remittance, JNE pickup, land transport, sea transportation, JNE logistics, warehousing and more.
While other companies experience a growth of 10% annually, JNE can experience growth of up to 20%. This is also due to various methods and innovations under the management of JNE such as the availability of media to monitor the goods, the existence of the goods ball pick-up method where shipping insurance is available.
JNE Call Center Phone Number
While a call center is a service with a very large and important role, a call center is also a medium of communication that connects companies and users. Similarly in the case of a JNE-owned call centre also. Unlike other companies, JNE has a call centre service that is very fast and responsive.
This call center service is provided for the convenience of the customer. You can also contact the JNE call centre services anytime and wherever you need, even when you are abroad. This call center service is not intended for loyal JNE customers only.
This call center service is also intended for potential customers who want to know more about JNE services, so contacting the call center before arriving at the JNE branch office is the most appropriate step, so record the JNE call center well .
29278888 at JNE Customer Service (021). Office number (021) 566 5262 from JNU, and fax (021) 5671413. You can also contact JNE via customercare@jne.co.id email, so choose the easiest way to contact JNE services.
In addition to the call center number, there is also a customer service center in JNE whichwill help you in resolving the issues later on. Youcan access Jony and submit your complaints. Later, complaints will be answered in a quick and responsive manner.
In addition to the call center, to ask about package issues, you can call the JNE office that fits your regional area or is tailored to your city. In general, you can get clarity on whether or not you can take the package or resolve issues related to the package of goods.
Services provided by JNE Call Center
Similar to other company call centers, there are various services and complaints that you can communicate through this call center. First, the call center provides services for booking for pickup. If you want to send goods through JNE and pick up courier items, you can book a pick-up through the call centre.
Second, when you want to know product and service information. If you would like to know jne-owned product information and services, you can contact the JNE call center directly, then describe all the products and services in customer service management and adjust to your current needs.
Third, look for shipping rate information. Before sending goods, we will find out exactly what shipping rates to pay, so in order not to be miscalculated, you can ask directly at the call center, especially if the item is a large package, it will be calculated based on the appropriate quantity.
Fourth, find the status of the shipment. Of course, now we can easily track the packages we send online, but sometimes the tracking experiences get delayed in updating, if this happens, you can contact the call center and ask for clarity on the location of the last package.
Finally, to file complaints and claims. If you use one of the Services, if the package does not arrive , you can make a complaint so that the package reaches the place where it was first and quickly sent. In addition, you can also submit a claim when the package is lost, you must have insured it.
Tips for calling the JNE Call Center
JNE has a lot of customers, so sometimes the call center is busy and you have to wait a long time. To prevent such things from happening, there are some tips that you can do. First, avoid touching during peak hours. Try to get in touch in the morning hours and avoid touching during office breaks.
Secondly, make sure the credit is sufficient. If you use your mobile phone to make a call, make sure to come back if you have enough credit, this is to avoid disconnect from the phone and you need to repeat the explanation from the beginning, especially if you want to complain to the JNE call centre.
Thirdly, make sure to enter the receipt. Avoid calling the call centre directly if you want to lodge a complaint or knowing the delivery status of the goods. You can first record the receipt and then contact the call center, which will ensure that no more time is wasted.
Cases related to delivery of goods will definitely be followed immediately by the JNE customer service, so you don’t have to worry if the package does not arrive or you want to submit an insurance claim. As long as all the procedures are done properly, the JNE call center will definitely help you happily.