Benefits of using the tax live chat feature : Mockup

The 24-hour tax call center uses tax live chat

All the conveniences due to technological advances have now touched all layers of the order of human life, including in the field of taxation. The 24-hour tax call centre uses tax live chat, now there to help taxpayers manage complaints and consultations.

The tax call center service in Indonesia is also known as Kring Pajak. It has been proven that Kring Pajak increases the openness of the DGT by providing tax information to the entire community.

This form of service has also gained a lot of trust from the public and is always invoked when they have various questions regarding taxes. They also don’t feel worried about the information they get or the personal information provided.

Indeed, Kring Pajak is an official service under the auspices of the Office of the Information and Complaints Service (KLIP) of the General Directorate of Taxes. So, judging by all aspects of this service, there is no need to doubt its validity.  You can freely discuss your tax  issues with the service agent.

You can raise a variety  of topics and issues, from various types of taxes to illegal levies. The agent will provide you with answers and solutions to your tax problems. In addition, Kring Pajak also serves your tax calculations accurately and accurately.

In fact, this service can help your tax administration process. In addition, the 24-hour tax call center using tax live chat is accessible to everyone, of course, this will facilitate all tax matters in Indonesia.

Live chat features for taxes

One of the menus provided by Kring Pajak is the live chat feature. This live chat feature is a breakthrough made by DGT and has given a great effect of innovation. Because, this feature is very useful for the community by submitting all complaints very easily.

Unlike the complaint website which takes a long time to respond to messages from the public, this live chat feature can respond immediately on the spot.   The fact is that you can send all the complaints and questions through this feature and get a response directly from the agent that is online.

The retaliation time for your complaints and questions won’t be long, as the live chat feature uses real-time technology like the feature of sending messages on social media.   The presence of this feature is certainly very useful for urgent communication between customers and agents.

Because when the problem is urgent, customers will not be able to wait. With the existence of a 24-hour tax call center using this tax live chat , it also allows taxpayers not to hesitate to pay this mandatory levy without having to queue.

The tax live chat feature itself is actually inspired by similar features provided by start-ups and large websites. The eye-friendly graphic design and ease of use make this feature the main choice compared to other types of services.

How to Use The Tax Live Chat Feature

Using the tax live chat feature is very easy and can be used by anyone.  You can take advantage of this feature to ask questions about tax regulations, paja k rates, and other complaints.  Here’s step by step how to use the live chat feature:

  1. Go to website

The first step you  need to take to access the tax call center 24 hours a day using the tax live chat is to open the pajak.go.i d website.  You can click on the box.

  1. Contact De Kring Pajak Whatsapp number

During the COVID-19 pandemic, all tax services have been disrupted.  Indeed, all direct services at the tax office are very limited, and even closed due to health protocol policies.

Although there is already a Kring Pajak service via call centers, online websites and live chat, not all of these features are able to meet all the tax needs of the Indonesian people. Asa solution, DGT launched the Kring Pajak service via Whatsapp.

The service using one of these messaging apps has a longer duration and has proven to be very useful in meeting tax needs in Indonesia. This WhatsApp service is also included in DGT’s live chat feature category.

  1. Uptime

To get real-time answers, you need to pay attention to the operating hours of the service. Although it is expected to be able to serve 24 hours a  day, it does not fully provide a full service for 24 hours.

Because the opening hours of the tax call center function 24 hours a day use the tax live chat via the website only from 8 a.m. to 4 p.m. While the service via WhatsApp is only from 8am to 8pm.

Outside of these hours , you can stillsend questions and complaints, but they will receive an answer during business hours. Apart from all this, you will always get an answer to all the questions that have been asked.

  1. Fill in the identity

Filling in your identity is an important aspect when starting a live chat, whether through the website or via WhatsApp. The reason for this is that this identity is very important to keep track of the information you might question.

On the website, a column to fill in personal data is usually provided. Meanwhile, if you are using Whatsapp, you need to type in your personal data from the format that has been prepared.

  1. Start a chat

When an agent is ready to serve you, they will respond to the personal data message. When this happens, you can immediately raise your complaints and whatever you want to say.

Benefits of using the tax live chat feature

In practice, the  24-hour  tax call center function  using tax live chat has many advantages and is very useful compared to other types of Tax Kring services.

  1. More profitable

The tax live chat feature has proven to be more cost-effective than tax call center services using a phone line. This is certainly because live chat uses the internet to access it, while phones require quite high credit charges.

  1. Fast

The response of the agents when servingmy live chat will be faster if you serve complaints through the website usually. Due to its real-time nature, so when there are questions from taxpayers, the agent will answer them immediately.

  1. Can be done while doing other activities

Although  contacting the tax call  center  via a phone line gets a faster response, you need to be prepared and focused.

Unlike the case of the 24-hour tax call center feature, use tax live chat. In addition to getting a quick response, you can also do other activities. Because the system is only in the form of sending messages.

Legal Shade Live Chat Features

The tax live chat included in the Tax Kring service is an official service created by the General Directorate of Taxes. The legal basis for this feature is the regulation of the Directorate General of Taxes n°: PER-02 / PJ / 2014 and PER-22 / PJ / 2014. Based on this, the tax live chat feature is legal.

The 24-hour tax call center using tax live chat is a very useful service and helps many people meet all their tax needs.

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